VAT Relief

Most of the items for sale on our website are eligible for VAT relief if the user is chronically sick or disabled.

A person is ´chronically sick or disabled´ if he/she is a person:

• with a physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities;
• with a condition which the medical profession treats as a chronic sickness, such as diabetes;
• who is terminally ill.

It does not include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

If a parent, spouse or guardian acts on behalf of a ´chronically sick or disabled´ person, your supply is treated as being made to that ´chronically sick or disabled´ person.

Items that are eligible for the relief of VAT are marked in the product listing with a “VAT relief” icon as shown below.

All prices on our website include VAT. If an item is eligible for the relief of VAT the VAT will be deducted from the price of the applicable items during the checkout process once the VAT DECLARATION form has been completed.

Once you have selected the products you wish to purchase click on “checkout” to be taken to the customer registration page.  Once you have submitted your personal details you will be taken to a screen that will allow you to select the postage method best suited to you order.

Below the postal options there is the option to claim the VAT relief.  Select the option  “I am eligible to claim VAT relief”

A form will now display below.  Your name and address will be pre inserted into the form.  You must insert the disability or illness into the disability box and type you name in the box at the bottom of the form to digitally sign the declaration.
When you proceed to the payment page the shopping cart total will have taken off the VAT on the applicable items.

If you have any queries regarding VAT relief you are welcome to phone us on 01803 523023 (mon-sat 9-5) for us to answer any queries you may have.

Further information on VAT relief is also available from HM Revenue & Customs